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  • Ethical channel

    Requirements for Accepting a Complaint:

    For a complaint to be accepted and processed, it must meet the following requirements:

    • Verifiable relationship with the company:

    The complainant must demonstrate a direct relationship with the company, whether as an employee, customer, supplier, or other formal interaction.

    • The information must be clear and complete, including the complainant’s details and the specifics of the complaint.
    • If applicable, attach relevant documentation to support the facts described.
    • The complaint must be submitted within a reasonable time after the event or incident, preferably no later than 30 days.

    Process Steps, Timelines, and Final Deadline:

    • Receipt of the complaint:
    • The receipt of the complaint will be confirmed within 72 business hours after it is submitted.
    • Initial evaluation:
    • Within a maximum of 10 business days, the team will review the complaint to determine its validity and request additional information if necessary.
    • Investigation:
    • If the complaint is accepted, an investigation process will be initiated, which could take between 15 and 20 business days, depending on the complexity of the case.
    • Resolution:
    • Once the investigation is completed, a resolution will be issued within 30 business days from the initial receipt of the complaint.
    • Communication of the resolution: The resolution will be communicated to the complainant via email or phone call as indicated in the contact information provided.

    Communication of the Resolution:

    The resolution of the complaint will be formally communicated by email or phone call. If a meeting is required to discuss the results, it will be coordinated with the complainant. Additionally, a written copy will be sent, detailing the process followed and the actions taken.

    If you have a complaint click here

  • Mission, Vision and Values

    WHAT IS WELLWO?

    WellWo is much more than a set of tools and resources to enhance health and well-being in organizations. We are a community of passionate and committed individuals addressing all aspects necessary to promote comprehensive well-being in society.

    MISSION

    WellWo’s mission is to build a strong culture of health in organizations, fostering a proper balance between work and personal life. We are dedicated to caring for people inclusively and sustainably, providing a comprehensive well-being service. We aim to inspire and motivate individuals to improve their quality of life, supporting organizations in creating happy and collaborative environments where each person can reach their full potential.

    VISION

    Our vision is to be the leading platform nationally and internationally in corporate well-being services by creating technological and innovative tools that enhance people’s lives. We commit to building a better society, providing a space to learn, inspire, and offer mutual support on the path to well-being while assisting organizations in creating healthy environments.

    VALUES

    Our core values include commitment and responsibility, creating a positive impact, collaboration and teamwork, integrity and trust, a focus on people, service quality, cultural and generational diversity, innovation and creativity, passion for well-being, respect, learning, perseverance, and courage. These values are the pillars guiding us in our company.

  • Corporate Wellness Franchise

    Corporate Wellness Franchise

    Over 250 companies trust us
    ABOUT US

    Leading the revolution with corporate wellness programmes

    We transform workplaces into healthier, more motivating, and more productive environments. Through our corporate platform and exclusive content, we address six core pillars of health.

    Physical
    Health

    Nutritional
    Health

    Environmental Health

    Emotional
    Health

    Social
    Health

    Financial
    Health

    A unique opportunity

    Interested in starting your journey in a sector with huge potential and growing importance?

    We are looking for international franchisees who are passionate about making a difference through corporate wellness.

    Corporate Wellness
    Choose us

    We’ll be the perfect match if…

    B2B service companies

    We offer a B2B solution for sustainable business growth

    You want to create a new vertical

    Expand your business with a new strategic and profitable vertical

    You share our values

    Together we promote values that generate impact and growth

    The importance of success and wellbeing

    Business success starts with team wellbeing

    Passionate about wellbeing

    Promote health and wellness at work with an innovative approach

    Entrepreneurial and committed

    Entrepreneurial mindset and commitment to work and results

    Empathetic with a commercial vision

    Someone with commercial skills who understands client needs

    Expert in the corporate world

    In-depth knowledge of B2B services for companies

    Corporate Wellness Programs
    Faq’s

    Frequently questions

    Company Profile
    We’re looking for B2B service companies that want to expand their offering by incorporating a new business line focused on corporate wellness. Ideally, these companies already work with multisector clients with over 50 employees and are looking to diversify their value proposition with innovative, high-impact solutions. By joining our network, they’ll be able to offer a distinctive service that meets the growing demand for healthy and productive work environments.

    Individual Profile
    We’re also interested in individuals who are passionate about workplace wellness, with an entrepreneurial spirit and strong commitment. We seek empathetic people with solid business and commercial skills and a deep understanding of the corporate world. If you’re motivated to drive positive change in organizations and want to lead your own project in a growing sector, this is your opportunity to make a difference.

    If you think you fit one of these profiles and are interested in this opportunity, fill out the form.

    At WellWo, we offer our franchisees comprehensive initial training, including access to our tech platform, virtual campus, and operations manual, along with ongoing support in business operations and development.

    The initial investment to join our corporate wellness franchise network is €55,000, which corresponds to the franchise fee. As an incentive, there are no royalty payments during the first year, allowing you to focus on growing your business. We estimate the total first-year investment to be around €80,000, including operational expenses and a recommended investment in lead generation to accelerate your commercial development.
    link to franchise dossier

    Each franchisee is granted an exclusive, pre-defined territory to operate without internal competition.
    If you’d like to know whether a specific region or country is available, write to us at hello@wellwo.es

    1. First Contact – Initial conversation to get to know you and present our value proposition.
    2. Introductory Interview and Platform Demo
    3. Confidentiality Agreement (NDA) & Financial Interview – We’ll go over the financial aspects of the business model, including initial investment, cost structure, and profitability forecasts.
    4. Discovery Day at our Headquarters – Join us for a day and a half of in-person immersion at our offices.
    5. Franchise Agreement Presentation
    6. Contract Signing – Once both parties are aligned and committed.
  • Privacy Policies

    At WELLWO TECHNOLOGIC S.L we are concerned about privacy.
    Below, we indicate in detail the processing of personal data which we carry out, as well as all the information relating to it.

    LAYER 1 

    Consent clause when collecting customer data

    Basic information on data protection
    Responsible: WELLWO TECHNOLOGIC S.L
    Purpose: Administrative and accounting management related to customers
    Legitimation: Execution of a contract/client request
    Recipients: It is foreseen that data will be transferred to: THE DATA IS TRANSFERRED TO AGENCIES, CREDIT INSTITUTIONS AND PUBLIC BODIES.FOR DATA COLLECTED FROM CLIENT COMPANIES. FOR DATA COLLECTED FROM USERS OF THE PLATFORM, NO DATA IS TRANSFERRED.
    Rights: You have the right to access, rectify and delete data, as well as other rights, indicated in the additional information, which you can exercise by SENDING AN EMAIL TO:
    info@wellwo.es
    Origin: THE DATA COMES FROM THE INTERESTED OWN

    LAYER 2

    Complete Information on Data Protection

    • Who is responsible for processing your data?

    Company name/Name and surname: WellWo Technologic, S.L.

    CIF: B67362863

    Full address: Centre Audiovisual Roca Umbert, Avda. Enric Prat de la Riba, 77, 08401 Granollers – Barcelona

    Web: www.wellwo.es

    Email: info@wellwo.es

    Tel. 938 614 941

    • For what purpose do we process your personal data?

    At WELLWO TECHNOLOGIC S.L we process the information provided by interested parties for the purpose of comprehensive management of customer relations. No automated decisions are made.

    • How long will we keep your data?

    The data will be kept for as long as the commercial relationship with the client companies exists, safeguarding the legally established deadlines.

    • What is the legitimacy for the processing of your data?

    We indicate the legal basis for the processing of your data:

    • Execution of a contract: Corporate wellness services
    • Express consent of the person concerned
    • To which recipients will your data be communicated?

    The data will be communicated to the following recipients:

    DATA IS TRANSFERRED TO AGENCIES, CREDIT INSTITUTIONS AND PUBLIC BODIES.

    FOR DATA COLLECTED FROM CLIENT COMPANIES OF PLATFORM USERS, NO DATA IS TRANSFERRED.

    Data transfers to third countries

    No transfer of data to third countries is foreseen.

    • What are your rights when you provide us with your data?

    Any person has the right to obtain confirmation as to whether or not WELLWO TECHNOLOGIC S.L. is processing personal data concerning them.

    The persons concerned have the right to access their personal data, as well as to request that inaccurate data be corrected or, where appropriate, that it be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You also have the right to the portability of your data.

    In certain circumstances, data subjects may request that the processing of their data be limited, in which case we will only keep them for the exercise or defence of claims.

    Under certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, WELLWO TECHNOLOGIC S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of any claims.

    You may materially exercise your rights as follows: SENDING AN EMAIL TO: info@wellwo.es

    When sending commercial communications using as a legal basis the legitimate interest of the data controller, the data subject may oppose the processing of his/her data for this purpose.

    If you have given your consent for any specific purpose, you have the right to withdraw the consent given at any time, without this affecting the lawfulness of the processing based on the consent given prior to its withdrawal.

    If you feel that your rights have been infringed with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection Supervisory Authority through its website: www.agpd.es.

    • How have we obtained your data?

    The personal data that we process at WELLWO TECHNOLOGIC S.L. comes from: (1) THE COMPANY’S OWN PERSONAL DATA: The categories of data processed are:

    • Identification data
    • Postal and e-mail addresses
    • Commercial information
    • Financial data

    (2) FROM THE USERS OF THE PLATFORM ARE ONLY PROCESSED:

    MANDATORY:

    • Identification data/Alias
    • E-mail address

    OPTIONAL:

    • Gender
    • Dates of birth

    No special categories of personal data (i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic data, biometric data to uniquely identify a natural person, data concerning health or data concerning the sexual life or sexual orientation of a natural person) are processed.

    LAYER 1       

    Clause to collect data from WellWo workers

    Basic information on data protection
    Responsible: WELLWO TECHNOLOGIC S.L
    Purpose:: To allow access to the WellWo platform
    Legitimation: Execution of a service provision
    Recipients: No data transfers are planned
    Rights: You have the right to access, rectify and delete data, as well as other rights, indicated in the additional information, which you can exercise by SENDING AN EMAIL TO: info@wellwo.es
    Origin: THE DATA COME FROM THE INTERESTED PARTY HIMSELF OR FROM THE CONTRACTING COMPANY

    LAYER 2

    Complete Information on Data Protection

    • Who is responsible for processing your data?

    Company name/Name and surname: WellWo Technologic, S.L.

    CIF: B67362863

    Full address: Centre Audiovisual Roca Umbert, Avda. Enric Prat de la Riba, 77, 08401 Granollers – Barcelona

    Web: www.wellwo.es

    E-mail: info@wellwo.es

    Tel. 938 614 941

    • For what purpose do we process your personal data?

    At WELLWO TECHNOLOGIC S.L we process the information provided by interested parties for the purpose of comprehensive HR management

    NO AUTOMATED DECISIONS ARE MADE

    • How long will we keep your data?

    THE DATA WILL BE KEPT FOR AS LONG AS THE EMPLOYMENT RELATIONSHIP EXISTS, SAFEGUARDING THE LEGALLY ESTABLISHED DEADLINES.

    • What is the legitimacy for the processing of your data?

    We indicate the legal basis for the processing of your data:

    • Execution of a contract: Corporate wellness services
    • Express consent of the person concerned

    To which recipients will your data be communicated?

    • Agencies, public entities, security companies and other suppliers related to the PRL, in order to carry out the integral management of human resources

    Data transfers to third countries: No transfer of data to third countries is foreseen.

    • What are your rights when you provide us with your data?

    Any person is entitled to obtain confirmation as to whether or not WELLWO TECHNOLOGIC S.L. is processing personal data concerning them.

    The persons concerned have the right to access their personal data, as well as to request that inaccurate data be corrected or, where appropriate, that it be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You also have the right to the portability of your data.

    In certain circumstances, data subjects may request that the processing of their data be limited, in which case we will only keep them for the exercise or defence of claims.

    Under certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, WELLWO TECHNOLOGIC S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of any claims.

    You may materially exercise your rights as follows: SENDING AN EMAIL TO: info@wellwo.es

    When sending commercial communications using as a legal basis the legitimate interest of the data controller, the data subject may oppose the processing of his/her data for this purpose.

    If you have given your consent for any specific purpose, you have the right to withdraw the consent given at any time, without this affecting the lawfulness of the processing based on the consent given prior to its withdrawal.

    If you feel that your rights have been infringed with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection Supervisory Authority through its website: www.aepd.es.

    • How have we obtained your data?

    The personal data which we process at WELLWO TECHNOLOGIC S.L. comes from: THE DATA COME FROM THE INTERESTED PARTY HIMSELF OR FROM THE CONTRACTING COMPANY

    The categories of data processed are:

    • Identifying data.
    • Postal and electronic addresses.

    No special categories of personal data are processed (i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic data, biometric data to uniquely identify a natural person, data concerning health or data concerning the sexual life or sexual orientation of a natural person).

    LAYER 1  

    Information clause for WellWo’s corporate e-mail address

    Basic information on data protection
    Responsible: WELLWO TECHNOLOGIC S.L
    Purpose: To carry out the administrative, accounting and fiscal management, as well as to send you commercial communications about our products and/or services
    Legitimation: Execution of a contract for corporate wellness services/express consent of the person concerned
    Recipients: Data transfers are planned to: Agencies or publicists, in order to carry out fiscal and accounting management and commercial advertising actions.
    Rights: You have the right to access, rectify and delete data, as well as other rights, indicated in the additional information, which you can exercise by SENDING AN EMAIL TO: info@wellwo.es
    Origin: THE DATA COME FROM THE INTERESTED PARTY HIMSELF

    Complete Information on Data Protection

    • Who is responsible for processing your data?

    Company name/Name and surname: WellWo Technologic, S.L.

    CIF: B67362863

    Full address: Centre Audiovisual Roca Umbert, Avda. Enric Prat de la Riba, 77, 08401 Granollers – Barcelona

    Web: www.wellwo.es

    E-mail: info@wellwo.es

    Tel. 938 614 941

    • For what purpose do we process your personal data?

    At WELLWO TECHNOLOGIC S.L. we process the information provided by interested parties for the purpose of SENDING COMMERCIAL COMMUNICATIONS TO CUSTOMERS AND SUPPLIERS

    NO AUTOMATED DECISIONS ARE MADE

    • How long will we keep your data?

    THE DATA WILL BE KEPT AS LONG AS THE BUSINESS RELATIONSHIP EXISTS, SAFEGUARDING THE LEGALLY ESTABLISHED DEADLINES.

    • What is the legitimacy for the processing of your data?

    We indicate the legal basis for the processing of your data:

    • Execution of a contract: Corporate wellness services
    • Express consent of the person concerned

    • To which recipients will your data be communicated?

    The data will be communicated to the following recipients:

    • Agencies or publicists, for the purpose of carrying out tax and accounting management and commercial advertising actions, in order to Carry out tax and accounting management and commercial advertising actions
    • Data transfers to third countries

    No transfer of data to third countries is foreseen.

    • What are your rights when you provide us with your data?

    Any person has the right to obtain confirmation as to whether or not WELLWO TECHNOLOGIC S.L. is processing personal data concerning them.

    The persons concerned have the right to access their personal data, as well as to request that inaccurate data be corrected or, where appropriate, that it be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You also have the right to the portability of your data.

    In certain circumstances, data subjects may request that the processing of their data be limited, in which case we will only keep them for the exercise or defence of claims.

    Under certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, WELLWO TECHNOLOGIC S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of any claims.

    You may materially exercise your rights as follows: SENDING AN EMAIL TO: info@wellwo.es

    When sending commercial communications using as a legal basis the legitimate interest of the data controller, the data subject may oppose the processing of his/her data for this purpose.

    If you have given your consent for any specific purpose, you have the right to withdraw the consent given at any time, without this affecting the lawfulness of the processing based on the consent given prior to its withdrawal.

    If you feel that your rights have been infringed with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection Supervisory Authority through its website: www.aepd.es.

    • How have we obtained your data?

    The personal data which we process at WELLWO TECHNOLOGIC S.L

    come from: THE DATA COME FROM THE INTERESTED PARTY HIMSELF

    The categories of data processed are:

    • Identifying data.
    • Postal and electronic addresses.
    • Commercial information.
    • Economic data.

    No special categories of personal data are processed (i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade-union membership, genetic data, biometric data to uniquely identify a natural person, data concerning health or data concerning the sexual life or sexual orientation of a natural person).

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